In light of the changes made from 1st January 2021, when the UK left the EU, we want to make sure that everyone is aware of the changes and how it could affect delivery and shipping to our EU customers. For anyone residing in countries outside of the EU, everything will remain the same as it always has.


    When will this change come into effect?

    All orders to the EU placed on or after 1st January 2021, will be subject to tax & duty charges.


    How much will I pay?

    Orders valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).

    Orders sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.

    Orders sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee

    The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.

    The levels and thresholds of charges vary from country to country. We cannot advise on what these may be, you can contact the embassy or customs authority of the destination country for help, either directly or via their websites.


    How do I pay these charges?

    Before delivery, you will be contacted by your country’s customs department or your courier to pay these charges. You will not receive your order without paying these charges.


    What do I need to do if I wish to return my order?

    When returning a product to us, you must clearly state on the parcel ‘UK Return – All Tax & Duties Paid’ – If we receive a return, where this information has not been made clear and taxes & duties have been charged, we will not accept the return and it will be the customers responsibility to clear these charges.