FAQs – WBCo

FAQs

Product 

Are Soapbrows waterproof?


Yes! Well they certainly won’t foam up if you get caught in a downpour!

 

Can you use water instead of a mist with your Soapbrows?


Hmmm, you can but we don’t recommend it! H20 isn’t known for its setting power not to mention you could be introducing bacteria into your little tin! Our mists have a few friendly preservatives meaning no nasties are getting past them!

 

How is Soapbrows different to any other soap?


Good question! There are a few significant differences that make our little white tin so much better to use on your brows than normal hand soap!

Soapbrows is a registered cosmetic product that has been specially formulated to be worn on the skin which means it contains clean, clear, gentle ingredients! Hand soap was created to remove bacteria and dirt before being washed off, which means its tough and some soaps contain dehydrating, drying and/or harsh chemicals!

I don't know about you but I ain't putting that on my face.

 

How long does the Soapbrows effect last on your brows?


Depending on your brow stubbornness, we could be looking at all day! The good thing is the tin is so handy to carry around, it is easy to give your brows a top up should they need it!

 

Do you use other brow products before or after using Soapbrows?


If you are going to be filling in your brows with a pomade, brow pen or powder, we would suggest using them after you have used Soapbrows, especially if you are looking for those killer hair strokes.

 

Can the cleanser be used as a makeup remover?


It most certainly can! Because of the salicylic acid in the cleanser, it will gently remove any makeup and debris on your skin. We do recommend a double cleanse if you are going to use it to take your makeup off first!

 

Are your products vegan?


We are proud to say that they are! We only use the very best of plant based ingredients to formulate our products!

 

Why should I buy from WBCo?


We get it, we aren’t the first skincare company and we won’t be the last. While we believe there is enough room for everyone in the industry, we pride ourselves on being a company that collectively strives to create not only products with a purpose, but an organic culture of being kind to yourself, each other and the environment. 

 

Can I sell WBCo. products on my site?

WBCo. products are specifically for personal use! Please don’t sell them on your online store or our legal team will get very upset. If you are looking to be a stockist, you can contact our wholesale and distribution team here.

 

Orders

 

What do I do if I’m having trouble placing my order?


If you are experiencing trouble placing an order with us, we may not ship your area or country just yet. You can submit your shipping requests here

Orders will not be processed if your billing address does not match that of your issuing bank. Double check and make sure you are inputting the correct info and if you are and are still experiencing problems, get in touch by emailing customersupport@westbarnco.com!

 

How can I check the status of my order?

You will be an email as soon as your order has been shipped and if you have chosen the tracked option for delivery, you will get a tracking number so that you can watch your WBCo. parcel travel all the way from us to you. Exciting!

 

Billing

 

What forms of payment do you accept?

We accept Apple Pay, Google Pay, AMEX, Mastercard, Visa, Maestro and Shopify Pay!

 

What can I do if my payment is declined?

First things first, you need to check that all of the information you have put in is correct. The billing address must be the same as the address the card you are using is registered to!

You may need to speak with your bank but don't worry, we'll be right here when you get things straightened out!


 

Shipping

 

Where does WBCo. ship to?


We currently ship to the UK, USA, lots of mainland Europe and more! Check out our shipping table to see if your location is on there!


We are constantly adding new destinations to our shipping all of the time, so don't be disheartened if we don't ship to you just yet. Chances are, we're working on it. 

 

When will my order ship?


We are a pretty small team but we try and get orders out as soon as it is possible to do so. You will get an email once your order has been shipped so you know it’s on the way.

 

How long will it take to get my order?


That all depends on where you are but we put together this handy table so you can have an estimated time of arrival!

 

Help, I’ve put the wrong shipping address in by mistake!


Don’t worry, we all make mistakes. Best thing to do is get in touch as soon as possible! If we haven’t already shipped it, we can change the address for you.

 

 

Returns and Refunds

 

Can I return my products?


Because of the nature of the products and EU regulations, you can’t return your products once you have used them.

 

What should I do if I receive the wrong products/an incomplete package?

 

We are so sorry if this is the case! Drop an email to customersupport@westbarnco.com and our customer support team will sort out any problems you have.

 

What can I do if I'm not satisfied with my order?

 

We are genuinely gutted to hear that! If you send an email to customersupport@westbarnco.com, we can have a chat about what went wrong and how it can be fixed!